ACCESSOWL
Customer Success Story
12×
faster onboarding. Zero seconds to offboard.
How Maxio's 2-person IT team cut a one-hour onboarding ritual to five minutes, made offboarding instant, and dodged a $28K Rippling IT mistake.
B2B payments · Atlanta, GA
Onboarding
5 min
down from 1 hour
Offboarding
Seconds
down from 45 to 60 min
Audit evidence
15 min
down from 2 to 3 hours per tool
Access requests
Seconds
down from 5 to 10 min
A team of 2, 240 employees, 88 apps, and a homegrown Salesforce hack
Last October, Shane Fritts and one teammate ran IT for all of Maxio. They were juggling 88 applications, with admin access to about 120 more, and no HRIS that talked to anything. Every onboarding was a manual ritual: ticket submitted, mirror access from a similar role, deconstruct a homegrown Salesforce record, screenshot for the auditor, ping the owner of the right Slack channel, repeat. A salesperson took 45 minutes to onboard. An engineer with DevOps approvals took longer.
Offboarding was the part that worried Shane. Forty-five minutes to an hour of manual revocation, and that's not necessarily guaranteed that they're fully offboarded.
When you're depending on tribal knowledge and experience in a role, you're bound to make mistakes.
Shane Fritts, Senior Manager, IT at Maxio
Why he started looking for a different way
Shane on what manual offboarding actually looked like at 240 employees, why he had been hunting for an access management tool for four years, and the budget conversations that kept it on the back burner.
Shane on the four-year hunt1:12
Shane: I've been checking out access management type tool sets for almost four years. Came close to one previously. It was all about getting budget, right? And trying to present that business case and that return on investment. Especially in the SaaS world, we have to be cost conscious. And IT, like, we're a money sink. There's no real return on investment from IT. It's just, is it working? Yes. Is it not? No. Let's beat up IT.
Lumos, ConductorOne, 1Password SaaS Manager, and the Rippling IT idea
Shane built a spreadsheet. He talked to vendors. He talked to peers who had consolidated everything into Rippling. Here is what he found.
LumosConsidered
It started at, like, twenty-eight for the basics. It was missing a lot of integrations. I think we dodged a bullet, if you want me to be honest with you.
They are like, oh, we are kinda shifting away from Google Workspace altogether. That right there made me feel very concerned for the direction of the company.
Rippling ITConsidered
Rippling can be good at a lot of things. The IT side has not been a good experience. They would not give us a proof of concept. We had to buy it, which blew my mind.
They are very cookie cutter. For Notion, that SCIM bridge only works if you have the enterprise plan. Not cost effective.
1Password SaaS ManagerConsidered
I like the idea. Really good interaction, pretty impressive tool. But there wasn't a whole lot of hey, you know what, we've never thought of that before. It was we have to stay in this lane.
ConductorOneConsidered
ConductorOne had some kinda similar technology to AccessOwl, but they weren't able to provide a really good proof of concept.
“Here's the keys. Go for a drive.”
Shane on the AccessOwl proof of concept that closed the deal.
The proof-of-concept moment0:48
Shane: We met with AccessOwl, and you guys got us into a proof of concept quick, and you didn't bug me. You just said, here's the keys, go for a drive, let me know how it handles. And I was impressed with just the out-of-box automations.
What it looks like when you can actually clock out on Friday
Now: Shane builds an onboarding template once per role, derived from a person who already does the job. New hire shows up, template applies, done in five minutes. The Zoom license, the GitHub seat, the DevOps approvals: all handled.
Offboarding is the bigger unlock. He schedules it the moment the ticket lands. At the chosen hour, AccessOwl pings every tool owner in Slack, every tool with a native integration auto-revokes, and the audit trail writes itself.
I can call it an early day on a Friday. It's 3 PM, there's nothing going on. Guys, clock out. I'll watch our escalation channel, and the offboarding's gonna just kick off when it kicks off.
Shane Fritts, Senior Manager, IT at Maxio
Audits used to mean hours per tool, side-by-side spreadsheets. Now Shane pulls up the live report in AccessOwl, scans for terminated users with access, finalizes the audit. Ten to fifteen minutes.
Every single app except for two at this company are being managed through AccessOwl. Ain't no one getting in without us knowing.
Shane Fritts, Senior Manager, IT at Maxio
“Time is money. Money is time.”
Shane on what his job would look like today if Maxio had consolidated into Rippling IT instead of picking AccessOwl.
The Rippling IT counterfactual1:24
Shane: An offboarding process in AccessOwl is seconds. In Rippling, it's going to be back to almost an hour. That's an hour of my time or my direct report's time that we could be used to solve something else. Time is money. Money is time.
Bonus: Shadow IT discovery
8 people on Loom
at a company that doesn't use Loom.
Before AccessOwl, Maxio had almost no insight into shadow IT. Now Shane gets pings whenever someone signs up for a new tool with their company email. He uses it as a buying signal. When the chief product officer asked Shane how he knew about a new AI tool an employee had quietly signed up for, Shane told him: We're always watching. Always.
Your shadow IT is just unmatched.
Shane Fritts, Senior Manager, IT at Maxio
When a peer IT lead asked Shane: should I look at AccessOwl?
“Can I use an expletive? F*** yes.”
“On a more professional note: absolutely.”
Cut your onboarding by 12×
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